Return Policy

Thank you for choosing our website for your plant, crystal, and funeral card purchases. We want you to be completely satisfied with your order, and we have established the following return policy to ensure a smooth and hassle-free experience.

1. Eligibility for Returns:
   - Plants: Due to the nature of live plants, we do not accept returns on plant purchases unless they arrive damaged or in poor condition. In such cases, please refer to section 3 (Damaged or Defective Items) below for further instructions.
   - Crystals: Crystals can be returned within 15 days of purchase if they are in their original condition and packaging.

2. Return Process:
   - To initiate a return, please contact our customer support team within the specified return period mentioned above. They will guide you through the return process and provide you with any necessary instructions or forms.
   - Please ensure that the item(s) you are returning are securely packaged to prevent damage during transit. We recommend using the original packaging, if available.
   - You will be responsible for the return shipping costs, unless the return is due to our error (e.g., damaged or defective item). We recommend using a trackable shipping method to ensure the safe arrival of the returned item(s).
   - Once we receive and inspect the returned item(s), we will process your refund or exchange, as per your preference. Refunds will be issued to the original form of payment used during the purchase.

3. Damaged or Defective Items:
   - In the event that your item(s) arrive damaged or defective, please contact our customer support team immediately. We may request photos or additional information to assess the situation.
   - Depending on the circumstances, we will either arrange for a replacement to be sent to you or provide a refund for the damaged or defective item(s), including any associated shipping charges.

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4. Refunds and Processing Time:
   - Once your returned item(s) are received and inspected, we will process your refund as quickly as possible. Please allow up to 10 business days for the refund to reflect on your original payment method.
   - If you are returning an item without requesting a refund, such as for an exchange, we will process the exchange promptly once the returned item(s) are received and inspected.

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Return Policy for Funeral Cards

Thank you for choosing our website for your funeral card purchases. We understand the importance of accuracy and quality when it comes to these sensitive items. We have established the following return policy specifically for funeral cards to ensure your satisfaction.

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1. Mistake on the Customer's Side:
   - Please note that if a mistake or error occurs on the customer's side, such as a misspelled name or incorrect information, we cannot accept returns or offer refunds for these personalized items.
   - However, we prioritize customer satisfaction and understand that mistakes can happen. In such cases, we will gladly assist you in creating a replacement funeral card with the correct information.
   - The customer will be responsible for any additional charges associated with creating and shipping the replacement funeral card.

2. Mistake on Our Side:
   - If we made a mistake in printing or processing your funeral card order, we sincerely apologize for the inconvenience caused. We strive to maintain a high standard of accuracy and quality.
   - In the event that an error is made on our side, we will take full responsibility and offer the following options:
     - Replacement: We will promptly create and ship a replacement funeral card with the correct information at no additional cost to you.
     - Refund: If a replacement is not feasible or desired, we will issue a refund for the affected funeral card(s) and associated shipping charges.

3. Return Process:
   - In the case of a mistake on our side, please contact our customer support team immediately upon receiving the incorrect funeral card(s). Provide them with the necessary details and, if possible, include supporting documentation (e.g., photos) to help us assess the situation accurately.
   - Our customer support team will guide you through the return process and provide you with any necessary instructions or forms. Please ensure that the item(s) are securely packaged for return to prevent damage during transit.
   - Once we receive and verify the returned item(s), we will proceed with the replacement or refund, as agreed upon.

4. Non-Returnable Items:
   - Please note that due to the personalized and sensitive nature of funeral cards, non-defective items without mistakes on our side cannot be returned or exchanged.

5. Contact Us:
   - If you have any questions or concerns regarding our return policy for funeral cards or need assistance with a return, please don't hesitate to contact our customer support team. They will be happy to assist you and provide further guidance.

Please review our return policy carefully before making your purchase. We appreciate your understanding and cooperation in ensuring the accuracy and quality of your funeral card order.

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Contact Us:
   - If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer support team. They will be happy to assist you and provide further guidance.

Please note that our return policy is subject to change without prior notice. We recommend reviewing the return policy each time you make a purchase to ensure you have the most up-to-date information. Thank you for shopping with us, and we appreciate your understanding and cooperation.